OluKai footwear is guaranteed against manufacturer’s defects for one year from the date of purchase. Footwear covered by the OluKai guarantee will be replaced at OluKai’s discretion.
The following defects are covered by the OluKai Guarantee:
- Straps pulling out where soles are not excessively worn
- Delaminating of sole layers
- Frayed or loose stitching on uppers, footbeds or logos
What's not covered:
- Deterioration from water abuse
- Outsole wearing out or worn through
- Skateboard or bicycle abuse
- Cuts, scratches, burns etc.
- Shrinkage from overexposure to extreme heat
- Anything not listed will be solely determined by OluKai
If your sandals or shoes are covered under warranty, please contact OluKai.eu customer service firstname.lastname@example.org (English/Dutch)
Please add your order number and attach photo's of the issue. In this way customer service is able to assits you faster.
For more questions about caring for your OluKai footwear please visit our page product care.